Subscriptions
Archicise company plans are billed monthly in advance, in USD, to the payment method on file, and renew automatically until cancelled. Current plans and prices are published at https://archicise.com/pricing. A new subscription starts with a 14-day free trial; if a payment method isn't on file or a cancellation isn't made before the trial ends, the first charge occurs automatically and the subscription continues month to month.
Cancelling
An owner or admin can cancel at any time from the company's billing page, which opens the Stripe customer portal — cancellation takes one click and confirmation, with no need to contact us. Cancelling during the trial means you are never charged. Cancelling an active (post-trial) subscription stops future renewals, but you keep access for the rest of the billing period you already paid for; access ends at that period's close.
Refunds
Because access continues through the end of a paid billing period after cancellation, we do not provide prorated refunds for unused time within a period. If you believe you were charged in error — a duplicate charge, a charge after you believe you had already cancelled, or a similar billing mistake — contact us at hi@dizenz.com within 30 days of the charge and we will investigate and refund you if a mistake on our part caused it.
Failed payments
If a renewal payment fails, Stripe retries it automatically and your company keeps access during this grace period while you update your payment method from the billing portal. If payment continues to fail, the subscription is eventually cancelled and access is suspended until you resubscribe.
Changing the AI add-on
An owner or admin can turn the per-seat AI add-on on or off at any time from the company's billing page. The change takes effect immediately and is prorated on your next invoice — turning it on adds the remaining days of the period, turning it off credits them toward future invoices. Members joining or leaving your company while the add-on is on adjust the billed seat count the same way.
Contact
DIZENZ LLC (operating as DIZENZ) — 1000 Brickell Avenue, Miami, FL 33131, USA — hi@dizenz.com